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Joining Hospital IQ has allowed me to return to my roots: tapping the power of data and business intelligence to improve healthcare. Through the years, I’ve seen healthcare pioneers transform their operations through data. Until recently this type of work only took place at a handful of healthcare systems, ones with access to specialized resources. Today, we find ourselves at an exciting crossroads where the combination of people, processes and technology can transform every health system, not just the fortunate few.
At Hospital IQ, we have tools to make this operational transformation possible. As we set out on this journey, it’s important to keep in mind three basic tenets:
1. If you can’t measure it, you can’t improve it.
Most hospitals and health systems today stuggle to understand critical performance metrics. And if they can’t undertand the metrics, they can’t optimize them to improve patient care. This is not the fault of the leaderhip. Technology has failed them. Many vendors have created point solutions providing moderate assistance for managers trying to improve operations. Enterprise business intelligence projects have also attempted to ease the burden, but there is an endless queue of work to serve an organization. Both solutions fail to meet the mark and leave managers trying to pull together insights from multiple IT systems. They often rely on their own Microsoft Excel skills or overworked analysts to get the ball rolling. This leaves a manager living in a queue – hoping to one day receive their information to efficiently and effectively run their part of the organization.
2. To understand the future, you must understand the past.
When data is hard to come by, day-to-day activities easily consume the ability to look ahead. Managers struggle to deliver their monthly performance reports. The goal of being predictive, or even optimized, seems impossible to reach. The technology exists to automate the routine activities, analyze past performance, and proactively share what lies ahead. Our platform will enable healthcare providers to understand their performance and have the proper decision support tools to affect future performance.
3. Statistics are no substitute for judgment.
It is easy to become fascinated with data, visualization and advanced analytics. The real magic happens when healthcare professionals use the the information to make better decisions. This is the power that we’re unlocking for our customers everyday at Hospital IQ. They can use the data, combine it with their expertise and improve the quality and efficiency of care delivered to their patients.