CHALLENGE: HOSPITAL OPERATIONAL PERFORMANCE
Health systems continuously identify opportunities to improve operational performance. Each new initiative must be planned, executed, tracked, and sustained. With limited access to real-time performance data, which is often siloed and fragmented, these project-based initiatives frequently lead to frustration and limited sustained improvement. While each project-based initiative may provide initial value, collecting reliable information from siloed sources continues to burden staff and there remains no clear way to synthesize next steps and prioritize daily work. These barriers exhaust frontline staff leaving little time to plan past today’s operational challenges. As a result, any initial improvements made are not sustained, creating a poor experience for everyone involved – from the performance improvement team to frontline staff and executives.