Press Releases

Hospital IQ Expands Executive Management Team with Deep Healthcare Talent

Team to Drive Continued Rapid Adoption of Healthcare Operational Planning and Management Solutions

March 21, 2017

Newton, MA—Hospital IQ, the leading provider of a cloud-based operations planning and management platform that helps hospitals measurably and profitably reduce operational cost, increase revenue and improve patient access and quality, today announced the company has added experienced healthcare veterans to its leadership team. These professionals bring a wide range of clinical, product development, go-to-market expertise that will support Hospital IQ’s continued rapid growth.

Joining Hospital IQ are:

  • Dr. Paris Lovett, Chief Medical Officer
  • Jason Harber, Vice President, Product Management
  • Cheryle Cushion, Vice President, Marketing

“The healthcare industry continues to face unrelenting pressure to improve margins in order to support its mission. When it comes to day-to-day operations in most hospitals, healthcare falls behind every other industry in their use of data and technology to drive operational efficiency, relying on spreadsheets and individual subject matter experts,” said Rich Krueger, CEO, Hospital IQ. “This model is no longer sustainable, and presents both a challenge and opportunity. Hospital IQ helps hospitals become data-driven environments, where business intelligence, predictive analytics and simulation-based modeling drive operational performance improvements that not only has an impact on their financial stability but more important the level of patient access to quality and timely care. We are investing in the right people who understand the industry’s unique problems and how to solve them.”

About the Hospital IQ Executive Team

Paris Lovett, MD, Chief Medical Officer

Dr. Lovett is responsible for providing a clinical and hospital operations perspective to Hospital IQ on product development, client success, and business development. Dr. Lovett is a practicing emergency physician. His previous experience includes serving as medical director of a large academic emergency department, as medical director for patient flow for a three-hospital academic health system, and as chief medical officer for a large, urban academic medical center. He has published and presented nationally on improving patient flow in hospitals and health systems. Dr. Lovett received his medical degree from the University of Melbourne, Australia. He completed a residency in emergency medicine at Beth Israel Medical Center, New York. He later went on to obtain an MBA from Columbia University Graduate School of Business. He is board-certified in emergency medicine, and a fellow of the American College of Emergency Physicians and of the American College of Healthcare Executives.

Jason Harber, Vice President, Product Management

Jason Harber brings more than 10 years of experience in healthcare technology, data and analytics and product management to Hospital IQ. As vice president of product management, Mr. Harber will be responsible for defining and driving Hospital IQ’s product strategy. Prior to Hospital IQ, Mr. Harber served as head of strategy and business development for TeleTracking Technologies, Inc. He also served as the vice president of product management responsible for developing product strategy for the entire TeleTracking product portfolio. His long history in healthcare operations includes the strategic launches of TeleTracking’s industry-leading Transfer Center product, as well as its business analytics portfolio that has been adopted by hundreds of hospitals to date. Mr. Harber earned a B.S. in Information Science from the University of Pittsburgh.

Cheryle Cushion, Vice President, Marketing

Ms. Cushion is responsible for overseeing Hospital IQ’s marketing and public relations efforts. She brings more than 20 years of experience in developing corporate marketing strategies and executing integrated marketing programs that drive strong customer engagement via direct and indirect sales channels. Prior to joining Hospital IQ, Ms. Cushion served as vice president of marketing for OneCloud Software. Ms. Cushion has held various marketing leadership roles at several successful young companies, including Infinio Systems, Raptor Systems, Interliant, Seahorse BioScience, and most notably EqualLogic, which was purchased by Dell in 2008 for $1.4B. Cushion earned a B.S. in business administration from the University of Massachusetts Lowell.

TeleTracking and Hospital IQ Partner to Deliver a New Level of Hospital Operational Clarity that Leverages Existing Data

Strategic partnership includes solution integration and new product development

February 13, 2017

Pittsburgh, PA and Newton, MATeleTracking Technologies, Inc. (“TeleTracking”) and Hospital IQ, Inc. (“Hospital IQ”) today announced a strategic partnership to help hospitals and health systems improve patient access, clinical outcomes and financial performance. This partnership enables TeleTracking to integrate capabilities from Hospital IQ’s advanced operations planning and management platform with TeleTracking’s Analytics solution portfolio, in addition to conducting new joint product development efforts.

As hospitals grapple with the financial and logistical pressures that are a result of payment reform, growing patient volumes and regulatory compliance, they increasingly require solutions to optimize operational efficiency. Combining capabilities from the industry’s leading patient flow and operations planning and management platforms into one dynamic offering will allow hospitals and health systems to transform the way they manage and plan operations. Through systematic, data-driven performance improvement, empowered healthcare providers can identify inefficiencies (both current and anticipated) and use prediction algorithms that recommend optimized courses of action to proactively address underlying sources of waste and resource mismanagement.

“TeleTracking’s mission is to ensure that no patient waits for the care they need. This collaboration will build on the robust reporting and analytics available to all our clients,” said Chris Johnson, Chief Solutions Officer of TeleTracking. “It will further empower TeleTracking-enabled command centers with actionable intelligence; to anticipate and proactively manage patient flow.”

TeleTracking is the industry leader in patient flow, consistently recognized for its outcomes driven approach to ensuring excellence in patient care. TeleTracking is a perennial KLAS honoree, having been awarded this prestigious recognition of excellence for 10 out of the past 11 years. The RAND Corporation also published a study based on TeleTracking’s technology that demonstrates hospital efficiency can be improved through data-driven management. Hospital IQ’s cloud-based operations management platform leverages historical performance data, simulation and predictive modeling to enable hospital leaders to optimize efficiency across a hospital or network. The TeleTracking and Hospital IQ partnership grew out of a long-standing working relationship in which the two companies collaborated on a number of shared customer performance improvement initiatives.

“For hospitals to boost their quality of care and thrive in what is clearly a ‘new normal’ for the industry, they must embrace technology that can unleash the value of their data,” said Rich Krueger, CEO of Hospital IQ. “By benefiting from two best-in-class operations planning and management and patient flow platforms, hospitals will have the tools they need to successfully solve complex operational challenges and achieve enterprise‚Äźwide performance objectives.”

Hospital IQ Announces Staff Planning; Helps Hospitals Dramatically Reduce Labor Costs by Optimizing Shift Schedules

January 31, 2017

Hospital IQ, the leading provider of a cloud-based operations planning and management platform that helps hospitals measurably and profitably reduce operational cost, increase revenue and improve patient access and quality, today announced its Staff Planning capabilities. With Staff Planning, hospitals can move beyond time-consuming spreadsheets as a scheduling tool and make predictive, data-driven decisions that let hospital staff focus on their core mission: patient care.

Labor typically represents more than 60 percent of operational costs at most U.S. hospitals. Many providers have tried and failed to optimize difficult-to-create manual staffing plans — resulting in excessive idle time and overtime, mismatched surgical teams, and even delays caused by insufficient coverage, all while staff satisfaction and the bottom line suffer.

“Inefficient staffing schedules represent the perfect storm: threatening hospitals’ profitability, the overall quality of patient care, and staff morale,” said Rich Krueger, CEO, Hospital IQ. “Too many hospitals try to solve staffing challenges through a never-ending cascade of manual spreadsheets and guesswork. With Hospital IQ’s Staff Planning capabilities, organizations can take an automated and predictive approach to one of the industry’s most chronic problems, and finally optimize staff schedules to the benefit of both employees and patients. In real-life implementation, our Staff Planning capabilities are already helping hospitals save 15% on labor costs, on average, as well as reducing scheduler time.”

Staff Planning optimizes shift schedules and streamlines the creation of shift assignments to increase staff satisfaction and optimize schedules. Staff Planning helps hospitals:

  • Recommend specific shifts, by roles, qualifications and staffing rules, based on historical or forecasted demand
  • Compare recommendations to existing manual schedules, both retroactively and prospectively
  • Automatically assign staff to shifts based on customizable matching preferences and policies
  • By shift and role, optimize staff schedules based on historical patterns of demand and automate assignments while taking into account individual preferences
  • Increase staff satisfaction and utilization by balancing workloads and preparing for patient census patterns, while cutting unnecessary labor costs
  • Perform ongoing gap analysis from when the schedule is published to ensure coverage remains adequate in the face of shifting demand
  • Incorporate Staff Planning into time and attendance systems from other vendors such as Kronos and API Healthcare.

“Staff Planning automatically develops a staffing structure more quickly and accurately than our traditional manual techniques,” says David E. Phillips RN, Director Surgical Services, Cookeville Regional Medical Center. “By using it, we can redeploy critical resources that spend countless days developing staffing plans as well as reduce our overall labor costs by having an optimized staffing model that meets and aligns with our demand.”

Allscripts and Hospital IQ Partner to Improve Hospital Operational Efficiency with Predictive Analytics

Strategic partnership to improve operational efficiency and quality of care

August 9, 2016

Allscripts (NASDAQ: MDRX) and Hospital IQ, Inc. entered into a strategic partnership to make Hospital IQ’s predictive analytics platform available to Allscripts Sunrise™ and Allscripts EPSi™ clients. The innovative operational planning and management platform will enable Allscripts customers to save money, reduce uncertainty and improve the quality of care.

Hospital IQ’s cloud-based predictive analytics platform helps hospitals optimize efficiency through data-driven performance improvement. The software leverages proven operations research and data science including real-time predictions, “what-if” scenario simulations and automated business intelligence for systematic efficiency optimization. The platform enables hospitals to align resources—such as staff, operating rooms and inpatient beds—with actual and predicted patient flow.

“Hospitals are under immense financial and logistical pressure. By integrating Hospital IQ’s solutions, our clients can leverage their investments in other technology platforms to improve operational efficiency and thrive in this environment,” Allscripts President Rick Poulton said. “EPSi customers will have unparalleled capability to achieve enterprise-level financial objectives by integrating dynamic operational planning tools into the strategic budgeting process.”

“This partnership enables us to fulfill our mission of helping providers deliver a higher quality of care at a lower cost by deploying our technology to more institutions, faster,” Hospital IQ CEO Rich Krueger said. “It is clear to me that Allscripts shares a similar vision and I am excited about this important partnership.”

Renowned Healthcare Leader Dr. Michael J. Zinner Joins Hospital IQ Board of Directors

March 31, 2016

Hospital IQ today announced that Michael J. Zinner, M.D., CEO and Executive Medical Director of the Miami Cancer Institute has been elected to its board of directors.

Dr. Zinner brings more than four decades of clinical and executive leadership experience. Prior to his role at the Miami Cancer Institute, a new collaboration between Baptist Health South Florida and Memorial Sloan Kettering Cancer Center, he was the Surgeon-in-Chief at Brigham and Women’s Hospital (BWH), the Co-founder and Co-director of the Gastrointestinal Cancer Center at the Dana Farber Cancer Institute and the Founder of Harvard Medical School’s Center for Surgery and Public Health.

“I am thrilled that Dr. Zinner has accepted this appointment. His understanding of the operational challenges that hospitals face combined with his intimate knowledge of our solution as a customer at BWH provides him with a unique set of capabilities that will help us improve the cost and quality of healthcare delivery,” said Rich Krueger, Hospital IQ’s CEO. “Having one of the leading figures in the industry with such an impeccable reputation join us is an honor and further validates our mission and technology.”

“We are delighted to have such an experienced hospital leader join our board,” said Jarret Fass, a Hospital IQ board member. “I am confident that Dr. Zinner will make many important contributions to the company.”

“I have seen first-hand the benefit of Hospital IQ’s platform as a customer at BWH and am honored to be joining their board,” said Dr. Zinner. “The future of healthcare requires the sophisticated predictive tools that Hospital IQ makes accessible. I look forward to contributing to Hospital IQ’s continued success.”

Dr. Zinner’s distinguished career includes serving on the Board of Directors of Partners HealthCare System and the Sisters of Mercy Health System. He was also the Vice Chairman of the Department of Surgery and Co-director of the Gastrointestinal Service at Johns Hopkins Hospital, the Chairman of the Department of Surgery at UCLA Medical School and Medical Center and the Clinical Director at the Dana-Farber/Brigham and Women’s Cancer Center. Dr. Zinner has authored more than 230 academic papers and is a member of the editorial boards of Annals of Surgery, Journal of Gastrointestinal Surgery and the Journal of the American College of Surgeons

Mercy Medical Center Selects Hospital IQ for Data-Driven Operational Efficiency

December 10, 2015

Hospital IQ today announced that Mercy Medical Center selected the company’s predictive analytics platform to improve operational efficiency across its three campuses in the Des Moines, Iowa region. Mercy chose Hospital IQ’s namesake cloud-based software solution to manage and optimize operations following the successful completion of a pilot assessment.

Hospital IQ’s analysis of 18 months of historical data from Mercy’s Cerner EMR and TeleTracking’s bed management system as well as work with senior clinical staff highlighted opportunities to achieve material cost-savings in three key areas:

  • Operating Room Utilization, by aligning surgical block schedules with capacity and predicting unused blocks in advance;
  • Centers of Excellence Creation, by consolidating services and procedures across multiple campuses; and
  • Wait time reduction and Inpatient Bed Utilization, by rightsizing levels of care and modifying surgical schedules in order to optimize patient access and bed capacity.

Unlike traditional approaches, which rely on cumbersome, manually-maintained spreadsheet analysis, Hospital IQ’s automated analytics platform provides actionable insight into an entire hospital’s operations to help executives implement change incrementally. The platform also makes proven operations research, including queuing theory and predictive modeling, accessible to hospital leaders to ensure they use the most sophisticated tools to solve complex operational challenges.

Each year Mercy’s 7,000 staff members and 1,200 physicians treat over 270,000 outpatients, handle 70,000 emergency department visits and perform over 20,000 surgeries in 27 operating rooms across three campuses. “We were seeking data-driven solutions to identify, prioritize and address flow inefficiencies across multiple campuses on an ongoing basis,” says Kathy Goetz, VP Perioperative Services at Mercy. “We were impressed by how quickly Hospital IQ incorporated our data, provided insights into our operations and predicted the impact of changes in capacity, schedules and census. Hospital IQ will allow us to stay competitive in our community by delivering a higher quality of care at a lower cost through smarter, faster operational decisions.”

“We are delighted to work with Mercy to provide their leadership with the analytics tools needed to systematically improve operational performance across their campuses,” says Rich Krueger, CEO of Hospital IQ. “They are a great partner, and our collaboration with them highlights how institutions motivated to improve efficiency through data-driven solutions can leverage our technology.”

Hospital IQ Announces Powerful New Solutions to Manage and Improve Operating Room Block Utilization

October 7, 2015

Hospital IQ, a leading hospital analytics platform applying proven operations science to increase efficiency in Operating Rooms (OR), Emergency Departments (ED), and inpatient units, today announced enhancements to its Surgical Planning solution that enable perioperative leaders to systematically improve OR block utilization. The new user-friendly tools allow hospitals to make more effective use of prime time OR hours by streamlining the alignment of surgical block schedules with OR capacity, as well as by predicting unused blocks in advance so that appropriate scheduling and staffing actions can be taken.

The enhanced Surgical Planning solution replaces manual, time-consuming spreadsheet analysis with automated, web-based, granular block reporting and provides actionable block planning and management tools that ensure maximum use of OR resources. The Surgical Planning solution complements existing surgical information systems, including EPIC’s OpTime® and Cerner’s SurgiNet®.

The newly released enhancements include:

  • Efficient Reporting: Automated data feed into a cloud-based dashboard streamlines historical block utilization reporting and establishes a sustainable vendor-maintained system.
  • Detailed OR Utilization: Data visualizations allow practice managers to track historical utilization at the service, surgeon, block and individual case level to drive sub-block reallocation decisions.
  • Unused Block Predictions: Predictive analytics identify block time that is at risk of going unutilized to inform schedulers and service-line managers to take appropriate action.
  • Efficient Block Planning: Scheduled case data visualizations allow practice managers to efficiently determine the utilization of future blocks.
  • Conflict Detection: Practice managers ensure blocks accurately reflect the hospital-wide allocations with real-time alerts of discrepancies.
  • Multi-Campus Planning: Solutions designed to optimize OR utilization across multiple sites to drive network-wide efficiencies.

“Hospital IQ’s Surgical Planning creates a framework for accountability. For instance, I can work with departments to set the expectation that days with, say, less than 50 percent OR utilization require an explanation. In the past, it would take hours of work to compile this data,” says Yi-An Huang, Director of Procedural Operations at Boston Medical Center. “I am also excited about the ability to predict future block usage to proactively improve efficiency.”

“Surgical operations have a major impact on the quality and cost of care within a hospital, yet many institutions lack tools to help them effectively plan and manage such a complex operation. We are pleased to provide the leading analytics solutions to allow institutions to tackle this complexity and improve the delivery of care,” says Rich Krueger, CEO of Hospital IQ.

Top-Tier Academic Medical Center Selects Hospital IQ

March 31, 2015

Hospital IQ today announced that Brigham and Women’s Hospital (BWH) has selected its Healthcare Optimization Platform (HOP), a state-of-the-art predictive analytics solution that improves decision making within the healthcare delivery system. The solution improves patient flow, optimizes resource utilization, and reduces waste in hospital environments thereby identifying significant opportunities to improve quality and reduce cost.

The Hospital IQ platform offers the ability to develop and measure key operational metrics, as well as a “what-if” engine, that assists organization in accelerating operational improvements. “We are continually seeking tools to improve the management of patient volume and flow while improving the quality of care for our patients,” said David McCready, Senior Vice President of Surgical and Procedural Services at BWH. ”Specifically, we are looking for innovative ways to manage and optimize our operating room schedule and inpatient capacity to maximize efficiency and streamline the patient experience.”

“We’re honored to have the opportunity to collaborate with Brigham and Women’s Hospital, and we have been impressed with their ability to put our operations platform to use,” said Rich Krueger, CEO of Hospital IQ. “Our work with BWH has served to make our platform even more robust. We are breaking new ground in the field of healthcare operations and fortunate to be working with such a forward thinking organization.”

Boston Medical Center Chooses Hospital IQ To Streamline Operations

November 19, 2014

Boston Medical Center (BMC) has selected Hospital IQ's Healthcare Operations Platform to improve their efficiency. BMC’s decision was based on extensive testing and an assessment that provided actionable opportunities to save significant money while increasing patient safety and quality of care.

Hospital IQ's unique cloud-based platform is purpose-built for hospitals providing powerful capacity planning and patient flow tools allowing hospitals to better understand, plan and manage their surgical and medical demand. Combining widely accepted operations management science and clinical policy, the system is used to optimize surgical schedules, in-patient and operating room capacity, wait times, length of stay and discharge processes.

Using Hospital IQ, BMC can easily and rapidly develop and measure key operational metrics to inform their ongoing operational improvements as well as their 2017 initiative to consolidate two buildings. In addition, using Hospital IQ’s what-if engine, BMC can adjust its block schedule to optimize both the Perioperative Theater and post-surgical units in the hospital.

“We’ve been very impressed how easy it has been for Hospital IQ to incorporate our data and provide us with timely analytics so we can make well informed decisions,” said Dr. Alastair Bell, Chief Operating Office at BMC. “There are so many good ideas at BMC, but this is the first tool that helps me see the potential impact of different options ahead of time. This will be critical for improving quality for our patients and the efficiency of our hospital. We have already identified up to $3M of potential savings, which is exciting.”

“We are honored to have an institution as progressive and innovative at BMC select Hospital IQ's platform,” said Rich Krueger, CEO of Hospital IQ. “New tools are required by hospitals to understand and manage capacity, patient flow and reduce variability to increase patient quality and reduce expenses. We are delighted to see that BMC recognizes these needs.”

Greater Baltimore Medical Center Goes Online with Hospital IQ

January 29, 2014

Hospital IQ, a leader in improving hospital quality of care and efficiency through software, has announced that Greater Baltimore Medical Center (GBMC), the hospital of the GBMC HealthCare System, has successfully deployed its cloud-based solution. GBMC is a 255-bed acute care medical center that manages more than 26,700 inpatient cases and 60,000 emergency room visits annually.

“We are honored to help GBMC improve patient quality and operational efficiency by helping them identify and reduce census variability,” said Rich Krueger, CEO of Hospital IQ. “GBMC is a widely renowned, respected, and innovative hospital system and was an early adopter of the principles of variability management developed by the non-profit Institute of Healthcare Optimization (IHO). We are pleased to help take this practice to a new level.”

Hospital IQ’s unique cloud-based software automates the variability methodology as developed by IHO, which provides hospitals the capability to dramatically improve patient outcomes while optimizing resource utilization. The comprehensive system:

  • Collects and analyzes hospital-specific data from a variety of sources
  • Provides easy to use what-if analysis that quantifies quality and cost improvements
  • Ensures improved hospital operations
  • Reports on key metrics associated with an improvement plan.

Greater Baltimore Medical Center chose to implement Hospital IQ now to further the results achieved when they first partnered with IHO in 2011. By leveraging these findings and instituting a real-time automated continuous improvement platform specific to their environment, GBMC expects to improve its operational margin by $5M per year while ensuring that over 96% of surgical patients will be guaranteed a bed in the optimal level of care within clinically acceptable times.

This approach has been proven to reduce readmissions, length of stay, hospital acquired infections, and overcrowding as recently reported in the New England Journal of Medicine (

“Our environment is very complex and providing the highest possible level of care is imperative for us. Given that our patient demand patterns change in time, using the Hospital IQ software provides us with a self-sustainable system to adjust to these changes, and helps us identify and evaluate the impact of the improvements we make”, said Dr. John Chessare, President and CEO of GBMC. “We are very delighted to have a tool such as Hospital IQ that allows us to achieve our main goals in patient centeredness and efficiency,” continued Dr. Chessare.