FAQs 2018-11-02T14:43:48+00:00
Q: How difficult is it to implement?

A: Hospital IQ was built from the ground up to make the onboarding process simple and fast requiring only limited resources from your hospital’s IT team. Typical customers require fewer than 2 days to get set up. Since the software is cloud-based, there is no IT build.

Q: How is this different from a surgical scheduler or bed board?

A: Hospital IQ provides operational intelligence and situational awareness so that hospital leaders can make better data-driven surgical scheduling and staffing decisions. We do not replace the existing scheduling system or bed boards.

Q: What if we don’t have the data?

A: Hospital IQ has a clearly defined data spec that leverages widely available data – we have yet to encounter a hospital that does not have access to the necessary data.

Q: Does Hospital IQ require integration with an EMR?

A: No, Hospital IQ is a standalone cloud-based software solution that easily captures data from disparate systems but does not require integration with any existing systems, including EMRs.

Q: Does Hospital IQ do change management?

A: No, Hospital IQ is a software company providing a suite of tools and solutions to enable better decision making. While our Technical Account Managers will provide support to ensure that our customers are maximizing their utility from the system, we do not participate in the implementation of decisions.

Q: Does Hospital IQ try to influence clinical policy?

A: No, Hospital IQ is agnostic to the existing clinical policies of a given institution. We built our software from the ground up to provide our customers with the necessary flexibility to incorporate their institution’s clinical standards and policies into the system. Individual policy is an organizing principle within the system.

Q: What if I am not a technologist? Is the software difficult to use?

A: No, we built Hospital IQ to be extremely user-friendly. We understand that people are busy and need solutions that are intuitive and time-efficient. We also provide optional part-time resources to perform your desired analyses using the Hospital IQ solution on a regular basis.

Q: How much support comes with the software?

A: Hospital IQ provides each customer with a highly-trained Technical Account Manager (TAM) who can answer all of your technical questions, share ’lessons learned’ and collaborate on projects to ensure that you have the knowledge to properly tackle your most pressing operational challenges on the platform.

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