Enterprise-wide digital transformation enables new levels of excellence in hospital operational performance.

ENTERPRISE


CAPACITY MANAGEMENT


“As the healthcare environment continues to rapidly evolve, we must pivot to better meet the needs and expectations of those we serve as well as our own caregivers and healthcare providers. Data transparency and proactive data-driven decision making needs to be at the forefront of everything we do. Hospital IQ provides the advanced digital solutions and services that are an integral part of the everyday experience of those we serve.”

Patti Canitano, Division Director Patient Throughput

Hospital IQ enabled Health First teams to improve hospital operational performance

Customer Overview

» Central Florida’s only integrated delivery network

» 900+ beds and 50,000+ annual discharges

» 56 operating rooms and 22,000+ annual surgeries

» Over 1,200 nurses across 4 campuses

» Only Level II trauma center in the county

Health First, one of Florida’s leading non-profit health systems, is working with Hospital IQ to change the way they operate by leveraging intelligent process automation to convert manual processes to digital. Multi-functional teams that traditionally operated independently are moving away from historical data analysis and siloed improvement initiatives to AI-enabled workflows and streamlined collaboration.

Serving as the center of gravity for their performance improvement initiatives, Hospital IQ is facilitating new levels of excellence and patient care across Health First that include:

ENTERPRISE
Capacity Management
INPATIENT
Discharge Management
INPATIENT
Nurse Staffing
 

Use Case

enterprise hospital operational performance

Capacity Management

Using Hospital IQ's real-time, AI-enabled situational awareness capabilities, Health First digitally enabled nursing, hospitalists, and various supporting services (Radiology, EVS, transport, etc.) to proactively manage operational performance across their 4 hospitals. This included deploying Hospital IQ's tools across the following stakeholders for use in their daily huddles to improve planning.

» 

Nursing Leaders: To proactively plan hospital- level throughput across the cross-functional teamn

» 

Hospitalist teams: To set priorities and ensure alignment across the team

» 

Unit leadership: To support the coordination and execution of daily activities

» 

Support services: To support department leaders in ensuring adequate support for patients and clinicians across the organization

Results:

2600+

hours

repurposed weekly due to streamlined communication

200+

employees engaged per shift through enhanced collaboration

35%

reduction in ED hold times

30%

improvement in ancillary turn times

ENTERPRISE
Capacity Management
INPATIENT
Discharge Management
INPATIENT
Nurse Staffing
 

Use Case

inpatient solutions

Discharge Management

Using Hospital IQ's automated workflows and digital communication capabilities, the clinical care teams at Health First streamlined the patient discharge process through improving:

» 

Patient Prioritization: Automatic prioritization of discharges across all nursing units

» 

Discharge Barriers: Predict barriers to patient discharge (e.g. missing labs/test, post-acute care needs)

» 

Team Collaboration: Eliminated manual/paper processes and increased transparency across care teams

REVIEW CASE STUDY  

Results:

517

avoidable days eliminated monthly

6

hour

length of stay reduction per patient

200

hours of manual data collection and phone calls eliminated weekly

ENTERPRISE
Capacity Management
INPATIENT
Discharge Management
INPATIENT
Nurse Staffing
 

Use Case

hospital staff scheduling

Nurse Staffing

Using Hospital IQ's Staffing solution, Health First improved collaboration across their health system and improved their daily staffing practices through:

» 

Enterprise Transparency: Real-time visibility to staffing needs, float history, and available resources across the health system

» 

Streamlined Communication: Direct communication between unit leaders and the staffing office for efficient staffing updates

» 

Proactive Planning: Insight into forecasted patient demand to ensure appropriate staffing in advance

REVIEW CASE STUDY  

Results :

44%

reduction in core floating to different levels of care

45

minute

improvement in communicating the daily staffing plan

500+

calls eliminated monthly to deploy staff

Solution: Enterprise

Using Hospital IQ’s real-time, AI-enabled situational awareness capabilities, Health First digitally enabled nursing, hospitalists, and various supporting services (Radiology, EVS, transport, etc.) to proactively manage operational performance across their 4 hospitals. This included deploying Hospital IQ’s tools across the following stakeholders for use in their daily huddles to improve planning.

»

Nursing Leaders: To proactively plan hospital- level throughput across the cross-functional teamn

»

Hospitalist teams: To set priorities and ensure alignment across the team

»

Unit leadership: To support the coordination and execution of daily activities

»

Support services: To support department leaders in ensuring adequate support for patients and clinicians across the organization


Results:

2600+

hours

repurposed weekly due to streamlined communication

200+

employees engaged per shift through enhanced collaboration

35%

reduction in ED hold times

30%

improvement in ancillary turn times

Solution: Inpatient

Using Hospital IQ’s automated workflows and digital communication capabilities, the clinical care teams at Health First streamlined the patient discharge process through improving:

»

Patient Prioritization: Automatic prioritization of discharges across all nursing units

»

Discharge Barriers: Predict barriers to patient discharge (e.g. missing labs/test, post-acute care needs)

»

Team Collaboration: Eliminated manual/paper processes and increased transparency across care teams


Results:

517

avoidable days eliminated monthly

6

hour

length of stay reduction per patient

200

hours of manual data collection and phone calls eliminated weekly

REVIEW CASE STUDY  

Solution: Staffing

Using Hospital IQ’s automated workflows and digital communication capabilities, Health First’s enterprise staffing teams and nursing unit leaders transformed the daily staffing process through:

»

Proactive Planning: Use forecasted patient volumes and nurse schedules to ensure appropriate staffing in advance

»

Enterprise Transparency: Real-time visibility to the staffing needs across all units and campuses within the health system

»

Streamlined Communication: Increase efficiency of daily staffing updates and automated communication to float staff


Results (in the 1st 60 days):

50%

reduction in staffing office call volume

45

minute

improvement in communicating the daily staffing plan

500+

calls eliminated monthly to deploy staff

By leveraging Hospital IQ’s advanced analytics platform, Health First has fully embraced digital transformation and is realizing the benefits on an everyday basis. This has not only enabled them to achieve their hospital operational performance goals and respond to crisis situations like COVID-19, but it has also provided them with the foundation they need to continue pushing the limits of performance excellence using the real-time data and predictive recommendations offered by Hospital IQ.

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