Solution Design Consultant, Implementation Services

We are seeking a highly motivated, proven performer with expertise in guiding healthcare clients through a discovery process and platform configuration. This role will require the ability to work directly with a client in understanding their business objectives and a deep understanding of the Hospital IQ platform configuration options. Using this insight, a successful Solution Design Consultant will then work within the structure of an implementation project to ensure the platform is configured to meet the client’s objectives. Your success will be rewarded with a competitive compensation and benefits plan. This position reports to the Director of Solution Design.

  • Lead Discovery process with Hospital IQ clients
  • Understand each client’s operations process and business objectives
  • Ensure that platform configuration provides pathway to client meeting/exceeding business objectives
  • Lead conversations around best practice use cases
  • Complete configuration of policies and lead validation process
  • Responsible for training and initial adoption by end users
  • Provide Project Manager with status and proactively report project barriers and possible delays
  • Work directly with data solutions as needed to address any data feed concerns
  • Drive collaboration with client stakeholders
  • Understand project timelines and client expectations
  • Continually evaluate and improve standard customer implementation process
  • Continually evaluate and improve documentation and collateral used to manage implementation projects
  • Key participant in efficiently transitioning client to Client Outcomes team with a key focus on providing documentation related to client configuration

    As needed:
  • Collaboration with Client Outcomes, Product Support and Product Management
  • Bachelor’s degree in business or related field
  • Experience in hospital operations
  • Experience in software implementation process
  • Proven ability to solve problems creatively
  • Strong familiarity with project management tools and best practices
  • Experience in working with key client stakeholders including project managers, clinical resources and end users
  • Strong presentation skills
  • Experience in training and onboarding healthcare clients
  • Excellent analytical skills
  • Strong interpersonal skills and extremely resourceful
  • Project Management experience is preferred
Work Environment
  • Office environment and remote options available
  • This role requires moderate travel (40%)

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Career Opportunity: Solution Design Consultant, Implementation Services

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