“Statistics and Compassion”

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I watched the “Lego Batman” movie over the weekend. And yes, this is highly relevant to healthcare analytics. But first some background. In the movie, Batman’s one-man crime-fighting prowess is thrown off balance when a new young police commissioner takes over from a retiring commissioner Gordon. Instead of simply activating the bat-signal every time Gotham is in trouble, she wants to actually partner with Batman to get at the roots of crime instead of just reacting to the symptoms. The new commissioner gives a Powerpoint of where she reports on her adoption of “statistics and compassion” to effectively fight crime.

At Hospital IQ, we also use “statistics and compassion” to fight waste and inefficiency at hospitals. We don’t show up to clients in tights and a cape, but we do have a toolbelt of sophisticated waste-fighting operations planning and management software worthy of the bat-cave. And like the new commissioner, we don’t just churn through data – we also have a deep appreciation and respect for the mission of healthcare.

In a fully logical world run by computers without emotions, the numbers would speak for themselves. We would blindly apply the lessons of modern management research to hospital operations and call it a day. In fact, we’ve seen academics present the results of “ideal hospital” simulators and then express befuddlement when their perfectly balanced OR schedule or inpatient bed layout is not immediately implemented by the hospital. This bull-in-the-china-shop approach is not only strategically and politically unwise, it also misses the bigger picture of what healthcare is about. Unlike many business that are fundamentally transactional in nature, healthcare is different. At its core, it’s driven by doctors, nurses, and other providers with a genuine desire to help people.

When we at Hospital IQ help a hospital run more efficiently, it not only pleases the CFO because we’re treating more patients at a lower cost, it pleases the doctors and nurses because they can get services to their patients quicker. We’re helping hospitals implement their mission by ensuring the best patient care with the least amount of waste. It’s not just about saving money and it’s not just about adding more services. It’s about true efficiencies by smarter allocation of finite resources.

“Statistics and Compassion” for Hospital IQ means using data to combine “solvency with humanity.” We help hospitals meet their financial targets by getting patients the treatment they need faster. It’s a textbook win-win situation where the only losers are the “bad guys” of waste.

At Hospital IQ, we’re not just a bunch of MIT-trained data wonks blindly chugging through simulations. We have a deep respect for the mission of healthcare and want to use our talents and experience to help hospitals reach efficiencies that provide better care for patients, and better resources for doctors, nurses, and other providers.