Staffing in healthcare presents around-the-clock challenges as the needs of the patient population constantly change. Nursing and Staffing managers are constantly pulled into the latest crisis during their shifts, and unfortunately those problems don’t end when they go home. If a staffing emergency arises when a manager isn’t on duty, in most cases determining the correct course of action requires that person to stop what they are doing, get out their laptop, login to the hospital system through a VPN, review information across multiple systems, and even call into the units to determine which ones have the flexibility to make the necessary adjustments. Since the needs of patients don’t wait for the most opportune time, these occurrences can be very disruptive to a manager’s personal life. I’ve heard many stories of people missing their daughter’s winning goal, meals gone cold, and having to make amends to unhappy spouses, but these dedicated professionals continue to do their best in often challenging situations because of the importance of the issue.
On-Demand Webinar:”Get out of Crisis Mode – How MercyOne Des Moines Used Predictive Analytics to Optimize Staffing Practices, Improve Nurse Satisfaction, and Reduce Costs.”
The need for software solutions to address staffing problems was spotlighted for me when I was attending a conference. Sitting in a learning session with one of our customers, I saw her working on her phone. After the session, I learned she was solving a staffing crisis using Hospital IQ on her mobile. She didn’t need to leave the room, didn’t need to call anybody, and the whole process only took about 10 minutes. With the old process, it could take 10 minutes alone just to connect and log into the VPN. Of course, I asked how often she needed to be involved with these situations outside of work and she shared it was 2-3 times a week. You can imagine how disruptive and stressful it would be managing these frequent crises during your personal time without a convenient solution.
This was a very proud moment for me as a product manager because I saw firsthand how the work we are doing at Hospital IQ was not only making the staffing process for a hospital’s operations and patient care delivery more efficient, it was improving the quality of life for this individual. Our solution gave her the information to see the staffing picture across the entire organization with a census forecast that not only helps reduce the occurrences of these crises, but immediately adjusts when anomalies happen so corrective decisions are not just based on what is happening, but what’s going to happen. All of these capabilities are consumable on mobile devices.
Hospital IQ also provides users access to the current communications between the units and the staffing office so all unit level needs can be surveyed at a glance, with the ability to drill into patient level indicators when that level of validation is needed. Managers also have the ability to quickly understand unit level staffing and the workload needs of any patient, along with the ability to chat with the unit and staffing office for any clarification required with Hospital IQ’s robust communication infrastructure. Staffing adjustments are easier, and can be made with confidence with a fraction of the anxiety. They can be made sitting in the bleachers during a soccer game, while dinner is being prepared, on the way to a movie, or even while helping a child with homework. Bettering the lives of those who provide care to our loved ones is Hospital IQ’s mission and that’s why this work is so important to me.
To hear a first-hand account of how Hospital IQ helped our customer improve their staffing process, watch our on-demand webinar: “Get out of Crisis Mode: How MercyOne Des Moines Used Predictive Analytics to Optimize Staffing Practices, Improve Nurse Satisfaction, and Reduce Costs.”