Hospitals Aren’t One-Size-Fits-All, so Neither is our Approach

By | 2019-06-04T20:23:09+00:00 June 4th, 2019|

Hospitals and health systems often share common problems when it comes to optimizing their operational efficiency. But they each have unique circumstances – whether it’s the size of the organization, their strategic mission and growth goals, or even the populations they serve – that make a one-size-fits-all approach to improving operational efficiency ineffective at truly solving this critical business challenge.

In a previous post we discussed the fact that Hospital IQ’s platform enables strategic, consultative analyses for a fraction of the traditional cost. Supporting this, we have a flexible service model that enables us to serve customers of varying levels of size, sophistication, and self-sufficiency. We don’t take a one-size-fits-all approach, but rather work to understand each client’s needs and adjust our platform setup and service levels accordingly.

Our platform makes data easily accessible and actionable, and our balance of platform and service offerings allows us to fit with a range of client types, from those that want to be as self-reliant as possible to those that want or desire guidance and assistance to inform their decision making.

Some of our most progressive clients dive in and start actively using our software as soon as possible after setup and training, and don’t require much before they’re effectively operationalizing changes within their organization. At the other end of the spectrum, some clients desire more decision support, such as having customized reports pushed out to them on a regular basis and a significant number of ad hoc analyses. We have built our software, and our team, to flexibly accommodate this range of client need, so all hospitals can improve their operational performance.

Given this flexibility, we can equip any hospital in becoming a more data-driven organization and realize significant operational improvements. A few examples across the spectrum include:

  • Self starter: A 12 OR hospital in Texas dove in to leverage our workforce solution to run multiple staffing scenarios quarterly to make adjustments to their perioperative staffing grid, contributing to a 42% increase in volume over 6 months without adding staff.
  • The partnership approach: A 24 OR hospital in Florida partnered with us to review weekly utilization metrics and then also reviewed block-holder utilization quarterly to better manage their OR, contributing to a 52%-62% increase in room utilization within the first year.
  • Change management required: A 950-bed hospital in Ohio required a side-by-side partnership to implement the changes required within their daily rounds across their inpatient cancer units, resulting in a 16% decrease in LOS within 5 months of deployment.

At Hospital IQ we help healthcare leaders drive operational improvements in organizations of all shapes and sizes. We’re proud of our track record, and constantly working to refine our offerings to give maximum value to our clients regardless of where they start with us on the spectrum of data maturity to drive strategic business decisions that boost the bottom line.

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