3 Steps to Proactive
Capacity Management

Hospitals have developed various playbooks and protocols to improve patient flow and eliminate last-minute decision making. However, these plans are reactive, only slightly mitigate the stress of the moment, and don’t provide the time and insight necessary to plan for what is coming.

Mistakes in Effectively Managing Patient Flow


Lack of Awareness Across Clinical and Non-Clinical TeamsTeams and communication are siloed and not all operate with a common understanding of overall performance and ongoing status across all areas of the hospital.


Inadequate Discharge Processes Within Multidisciplinary Care TeamsPatient flow issues stem from an ineffective discharge planning process, with a lack of communication and inconsistent prioritization and coordination leading to bottlenecks, boarding, and extra days.


Reactive Staffing Practices Across Staffing Offices and Nursing Reallocating staff from other units or calling in staff scheduled to be off as last-minute solutions is disruptive to staff, costly to an organization, and requires significant time and effort from administrative leadership.

How To Improve Capacity Management


Create Situational AwarenessPredictive analytics provide advanced awareness of potential bottlenecks to leaders and frontline staff across the enterprise, giving the time needed to enact plans to prevent them.


Prioritize Discharges and TransfersWhen care teams have coordinated action on the prioritization of specific patient discharges and transfers, barriers are removed, and capacity to match upcoming patient demand is created.


Ensure Adequate StaffingBy proactively planning staffing needs, the last-minute scramble associated with deploying float pool resources and shifting staff away from their core units at the last minute is avoided, resulting in a less chaotic work environment and improved patient care.

For additional information on improving patient flow and to learn how Hospital IQ’s solutions and services can help you, download the eBook: Proactive Capacity Management.